How to arrange transponder repair

For customers within Australia

Please use this REPAIR FORM to mail transponders at your convenience.

Please send a clear image of the tracking QR/barcode by
email
or
text to 0418 783 201

QR code

I reply to confirm within 24hours, check your spam folder.

For customers OUTSIDE Australia

or use CONTACT FORM

Please state transponder type, how many, and your country.

I reply to ALL emails within 24hours, check your spam folder.

Non-repairable transponders are broken down for recycling and not returned unless you specifically ask for return. IMPORTANT: ALL shipments from outside Australia MUST be valued at less than a total of $100AUD, $100USD, €50, £50 to avoid import duty.

Info for USA shipping

Most USA customers send to me using USPS. It is tracked & reliable, and usually takes around 2 weeks.

FIRST CLASS PACKAGE INTERNATIONAL SERVICE

Cost starts at $21.55USD* for single transponder in 6" x 10" bubble mailer.

Return shipping options back to USA

Standard Air Mail - $20USD* online tracking (up to 500grams, 17oz) 10-25 days
DHL express - $55USD* online tracking (up to 500grams, 17oz) 4-7 days
Over 500grams (17oz) a quote can be provided
*all shipping prices are indicative and may vary slightly due to weight and address

Shipping within Australia

Please do NOT use a shipping service that requires signature upon delivery as this can cause delivery malfunction. Majority of shipping methods have online tracking which provides sufficent security.

For quick postal delivery to us use Australia Post small yellow express bag which has online tracking $12.
Standard tracked parcel post is $11.

Delivery to us via courier of your choice is OK.

Return shipping options

Starts at $10 for tracked Parcel Post, or Express Post from $15
In some cases Startrack is a more cost effective option for heavier packages and we will use whichever provides you with the best price

UK, Europe, Asia shipping

Delivery to Australia via standard air mail takes 14-25 days due to COVID delays.
DO NOT USE paper envelope as it will tear open in transit.

Need fast convenient freight?

We can have your transponder picked up from your door via our DHL account or you can drop off at DHL agent. Just ask and we will provide a quote based on your address, plus size and weight of package.

Return shipping options

Standard Air Mail - €18* £14* online tracking (up to 500grams, 17oz) 10-25 days
DHL express - €26* £20* online tracking (up to 500grams, 17oz) 4-7 days
Over 500grams (17oz) a quote can be provided
*all shipping prices are indicative and may vary slightly due to weight and address

What happens after I have sent my transponders?

You will be advised when your transponder shipment is received
Within a few days you will be emailed an invoice with payment options
We accept payment online via PayPal/Credit Card or bank transfer
Payments over $500AUD are usually requested to be paid by bank transfer
When cleared payment is received your transponder will be promptly dispatched and you will notified of dispatch details

Can we fix your transponder

Repair success rate is extremely high and in the rare case that your transponder cannot be fixed there is no cost to you for the attempted repair

TIP: rechargeable type transponder check charger first.

If possible use a DC voltage meter to read the voltage on the terminals that make contact with the transponder or try a different charger.
For TranX type transponders the charger voltage should be 11-18 volts DC.
If voltage is low or there is no voltage at all then it is possible the power pack is dead and needs replacing.
Damaged cases, charging pins & mounting brackets can be replaced/repaired.
No matter how messed up the transponder is, we will attempt to fix it.

We CANNOT repair Mylaps Flex TranX, X2, or any other subscription transponder

Mylaps Flex transponder Only Mylaps can service Mylaps FLEX, X2 and TR2 subscription transponders
Flex look the same as Tranx but have a WHITE base instead of black base

If light flashes rapidly on or off charge, the FLEX subscription has expired
FLEX transponders have an unlimited warranty via www.mylaps.com

Care and charging of transponder after repair

A comprehensive information sheet will be sent with your transponders about how to extend the battery life, correct battery care and what the indicator light means

You will continue to use your existing charger and in most cases charging methods will remain unchanged.

If in doubt about any aspects of transponder care you are welcome to contact Transponder Services at anytime.

Warranty

Hassle free 1 year world wide warranty
Quality German, Swiss and Japanese batteries
Free battery replacement if failure within 1 year
In the rare instance the transponder is not repairable or does not pass testing, you are not charged for the attempted repair
No fix, no pay policy

Testimonials

Wow, what fantastic service! I thought it would take much longer.
And thanks for the detailed info on initial charging, I have it going on its first cycle now.
This is exactly why I go to you instead of the guys who claim they can do it themselves.
Your customer service is extraordinary, your professionalism top notch, and I will highly recommend your work to all of my fellow competitors. Bill Anderson - Poolesville, MD USA

Thank You Again for the great service !!! I am very impressed as I have been in business for 45 years and its been a long while since I have seen anyone as quick and easy to deal with as you have been, yes I will read the info sheets when they arrive.
If after all this craziness (COVID) is over and you happen to find yourself state side please feel free to look me up !! T. Cowen - Toy Shop Restorations - USA

First, I usually don't do this, but you are the exception. I ran a successful business for 27 yrs.
My staff said that all the details we addressed were the reason for our success.
Rarely do I see anyone that does such a high quality job, top to bottom.
When I first contacted you, you encouraged me to try alternatives.
Then your web site provided an info sheet for mailing, complete with label.
Your prices are very reasonable. Your service is outstanding - I was sent a photo of the return mailing label.
The item arrived 4 days before estimate. Three flashes turned into six.
Your information sheets provided are clear and concise. Whew! Jerry - USA

Thank you very much for your arrangement and support!
We hope we could keep having good relationship with you in the future. Y.Tsuiki International Division Tamiya Inc - Japan

Thank You for the extremely professional and economical battery replacement in our TranX260 transponders.
More than half of the transponders now charge to six days usage, one day more than when they were new.
I am highly recommending your services to all of our competitors using rechargeable transponders, and you can expect to hear from us whenever we have more transponders in need of battery replacement.
It’s been a pleasure working with you. Bill - Illinous USA (Midwestern Council of Sports Car Clubs)

Thank you for the prompt professional service, the courteous and informative communication and for restoring my transponder back to working condition.
I will pass the word about you at the track. Jim - Los Angeles USA

Thanks for all your help. It was a very pleasurable experience.
I'll be sure to tell everyone about your services.
If you ever come to the states look me up and I'll treat you for a night out on the town here in Atlanta.
Thanks again. Ted - USA

Many thanks for another great job, well done. Davy - N. Ireland

Thanks Jeff, the world needs more people like you.
I will recommend you to all my friends. Matt - Australia

Now we send all ours for repair to Jeff Chandler at Transponder services, price is very reasonable and the turnaround time is quicker too. Ian - UK

Thanks for the quick service. Greatly appreciated. Andy - Australia

Thanks again for the updates and all the info Jeff.
I just sent the payment, and I will be sure to let friends know about your great service. Mark - USA

I got the transponder back and it works just fine. Thanks so much for the great work!
I'll definitely post some positive feedback for you on the WERA forum board, and on TrackDayRiders.com. Tom - USA

I just wanted to e-mail back to say a huge thank you, your test to see if the Transponder works next to an AM radio worked a treat (it works!). You've saved me a lot of money so if I ever hear of any of our club members with a faulty unit I will steer them to you. David S - UK Classic Sports Car Club

Why transponders stop working

Rechargeable transponders usually stop working due to a worn out battery.

This is indicated by the transponder not running or the light not giving the usual indications.

For TranX transponders as pictured above: check that the charger is supplying 12 volts DC, if not then the power pack for the charger needs replacement.

We sell replacement Power Packs see Spare Parts

AMB130 TranX140 Mylaps kart transponders ChipX Prochhip transponders

Non rechargeable transponders such as TranX140, AMB130, ChipX, Prochip usually stop working due to a worn out long life battery

Difference between TranX red, yellow & orange MX transponders

AMB Mylaps Go Kart transponder

YELLOW AMB TranX2 160 transponder and Mylaps Kart transponder are designed for use in Go Kart racing.
The top working speed is 160 KPH.

AMB TranX2 260 transponder Mylaps Car Bike transponder

RED AMB TranX2 260 transponder and Mylaps Car/Bike transponder are for fast motor sports such as Touring Cars, Speedway, Motorcycles, Sprint cars etc.
If you intend to race in fast motor sports that use the red transponder and you also race Go Kart you can use the red transponder for both sports. Red or yellow transponders DO NOT work on Motocross systems that use the Orange MX transponder

Mylaps MX transponder